How can I pay for my Framelot purchase?
Framelot accepts most major credit cards (Visa, Mastercard, American Express, Discover and Diner’s Club). You can also choose to pay by PayPal.
Why does Framelot need to verify my shipping address?
Although the majority of unconfirmed addresses are legitimate, framelot.com requires confirmed shipping addresses as an additional layer of fraud protection. Confirmed addresses help prevent stolen credit cards and identity theft. For example, a credit card billing address is confirmed because Framelot can check that the address is the same as the address on file at the credit card company.
Is the Framelot website secure? What security features are in place to safeguard my information?
Framelot takes extra precautionary steps to assure that the personal and financial information of our customers is protected. We are 100% committed to placing appropriate security measures to avoid any credit card fraud or misuse of our customers information. All of our online transactions are secured by Thawte, one of the best if not the best online security systems available in today’s online market. Your trust and satisfaction is our #1priority at Framelot.
Does Framelot charge sales tax?
Framelot does not charge sales tax to any of our eyeglasses, sunglasses or contact lenses. Texas law states that no sales tax is to be applied to any device that is worn to correct or aid defective eyesight as prescribed by an ophthalmologist or optometrist.
Why was my credit/debit card declined when I know for certain that I have the funds available? How do I resubmit my order?
If your card has been declined, sometimes it is due to a discrepancy in the billing address you enter and they billing address on your credit card account. Another reason is there is a security issue and as a safety feature, your card immediately declines any purchases. A simple call to your credit card company should quickly resolve the issue. In the event that your credit card is declined, all the products that you attempted to purchase will remain in your basket until you decide to remove it. Just log back into your account after the credit card issue has been resolved and re-enter your credit card information to complete the purchase. Keep in mind, any delays in payment acceptance is a security feature to protect you and your pocket book!
Does Framelot know specifically why my credit/debit card was declined?
Generally, Framelot will not know why your credit card was declined. You have to personally speak to your credit card company to find out.
Does Framelot offer any type of Reseller or dealer discount program?
May I pay using a check or a money order?
Framelot does not currently accept checks or money orders.